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Community Outreach
Community Outreach serves as an integral part of ensuring that County residents are aware
of services available at LCDJFS.
Services such as Speakers Bureau, Attending/Presenting at community health related events,
taking external complaint calls, coordination of training for community human service
providers, and coordinating vendors who visit 3210 Monroe St are all part of the Outreach
efforts at Lucas County Job & Family Services.
Equal Opportunity Programs at the Lucas County Department of Job & Family Services
Individuals who are eligible for and who are receiving services from the
Lucas County Department of Job & Family Services are protected by
laws, rules, regulations and policies against discrimination which are
unlawful based on race, religion, color, disability, age, gender, national
origin and sexual orientation.
If you believe that you have been denied or delayed eligible services
based on your race, religion, color, disability, age, gender, national
origin or sexual orientation you can file a complaint within six months
of the incident occurring.
To initiate a complaint you can do one of the following:
- Contact Lucas County Department of Job & Family
Services at 419-213-8812 or visit the office located at
3210 Monroe St.
Toledo, Ohio 43610, Monday-Friday 8:30am - 4:00pm.
- You can contact the Bureau of Civil Rights by phone at 1-866-227-6353.
- You may submit your complaint to the Bureau of Civil Rights in writing.
Their address is The Ohio Department of Job and Family Services - Office
of the Chief Inspector-Bureau of Civil Rights - 145 South Front Street,
1st floor, Columbus, Ohio 43215-4156.
Q: What is an ombudsman?
A: A neutral unbiased party whom will research your concerns and inquiries.
Q: How do I know I need to speak with an ombudsman?
A: When you have questions about the agencies rules or procedures. When you feel you
have been denied a service or you are entitled to or feel you have been treated
unfairly.
Q: What will the ombudsmen do?
A: Respond in a timely manner, explain policies and procedures and mediate conflicts.
Q: How do I contact the ombudsmen?
A: There are three ways you can reach the ombudsmen: via telephone,
e-mail or face to face during office hours.
Q: Can I make a complaint or submit an inquiry online at this site?
A: Yes, simply click on the e-mail address for any one of the Ombudsmen and type your name, contact information, phone number, complaint or question and send. An Ombudsman will contact you for additional information.
The Contact number is 419-213-8812.
Lucas County Department of Job & Family Services has a Speaker's Bureau to handle all of
your speaking requests.
Topics include, but are not limited to:
- Food Stamps
- PRC Emergency Services
- OWF-Cash Assistance
- Medicaid/Managed Care
- Disability Medical Assistance
- Healthy Start-Healthy Families
- Nursing Home/Medicaid-Waivers
- Employment Services
- Foreclosure/Housing Assistance
- Credit Repairs
- Job Club/Job Development
- Subsidized Work Experience
- Child Care Assistance
- Child Care Certification
To request a speaker, please contact (419) 213- 8407 for further information.
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